What is your refund policy?
All ticket sales are final. No refunds or exchanges will be honored unless a show is cancelled. In the event of a cancellation, you will be refunded automatically if you purchased through Ticketfly. Please allow 5-7 business days for processing.
How can I buy tickets to a show? / Can I buy tickets without fees? / Other ticket questions
You’ve got options:
• Buy tickets online here at civicnola.com or ticketfly
• Visit us in person during box office hours without fees*
• Call Eventbrite directly at (877) 435-9849
*Box Office Hours: Currently closed.
We accept Visa, MasterCard, Discover, and AMEX. At the box office, we can also accept cash.
We are able to scan your tickets off your phone, but you must turn the brightness all the way up for the scanner to read the barcode. For more information about ticket delivery methods (Print-At-Home, Mobile, and Will Call) please read here. If you have any issues, we can always reprint tickets night of show at our box office window.
Where can I park?
On-street parking in the CBD is free after 7PM (Meters are enforced from 8AM to 7PM, Monday through Saturday). There are multiple paid parking lots in the surrounding area.
The Civic is also accessible by streetcar, bus, taxi, and ride-share services.
Where is The Civic Theatre located?
You can find us at 510 O’Keefe Avenue, in the heart of the Central Business District. We’re a stone’s throw from the French Quarter, the Mercedes-Benz Superdome, and the Convention Center.